Hotel Management : Job Prospects & Career Options
Job Prospects
Lots of lucrative and interesting openings are there for hotel management
graduates in various fields like:
• Hotel &
Restaurant management
• Airline Catering
and Cabin Services
• Club management
• Cruise Ship
Hotel Management
• Hospital administration
and catering
• Hotel and Tourism
Associations
• Forest Lodges
• Guest Houses
• Institutional
Management (supervising canteens in college, schools, in factories, company
guest houses etc.)
• Catering departments
of railways, banks, armed forces, shipping companies etc.
• Hotel and catering
institutes
• Self employment
Career options
A hotel consists main departments such as Operations, Front office, House
keeping, Food and Beverages, Accounting, Engineering/ Maintenance, Sales
and Security. Each department has a number of positions that one can opt
for.
General Operations
General manager who is the main in charge, is the coordinator and administrator,
responsible for staff management, financial control, provision of services,
quality control and customer care. Depending on the size of the hotel,
general managers could have assistant managers to supplement their work.
Front Office
It is the centre of all activities. Important functions of receiving
the guests, making room reservations, handling correspondence and preparing
bills and keeping accounts of the guest services are handled at the front
office. The department is headed by Front office manager or Executive
House-keeper who supervises and co-ordinates the work. Then there are
Assistant Manager, Lobby executive, front office supervisor, information
assistant, receptionist, bell captain, bell boy, doorman etc. to perform
their assigned roles.
House Keeping
The work of keeping the hotel, the rooms, the bars, the restaurants etc.
clean and making it presentable to the guests and ensuring facilities
and comfort to them is handled by this department. Those handling this
department are Chief executive house keeper, floor supervisor, room attendants,
linen supervisors, Maids etc.
Food and Beverages Department
This department is the hub of the hotel industry and is responsible
for all the food that is prepared and served in the hotel. The main functions
performed by the department are- presentation, preparation and service
of food and beverages involving kitchen, bar and baker. Overall in charge
of kitchen is known as Chef de Cuisine,the in charge of section is called
Chef de Partis and the one who supervises and coordinates the work of
Chef de partis is known as Sous-Chef. One who cooks food is known as Cook,
the person in overall charge of dining hall is called Maitre de hotel,
Captain in charge of part of dining hall is known as Chef de Range, one
who serves food is Demi Chef de Range or Steward. Then there is the restaurant
hostess who makes the guests comfortable and deal with any complaints
by the guests. Those serving drinks are bartenders.
Accounting Department
This department deals with both cash and credit transactions, i.e
all the financial transactions like purchase of materials, offering of
services to the guests etc. This department also compiles information
required for budgeting, pricing of food and services and so on. Professionals
like cash, cost and works accountants are given higher positions in the
department. Chief cashier, cash clerk/bill clerk are the positions handled
in this department.
Sales & Marketing
This department keeps in touch with travel agents and tour operators
as well as other potential corporate clients in order to sell hotel facilities.
Advertising and Public Relations is also normally handled by this department.
Engineering / Maintenance Department
Qualified engineers are appointed for the maintenance of the building
and various machines involved in the premises. They are assisted
by necessary staff in the electrical and mechanical departments. Mechanical
Engineers, Electrical Engineer, Plumbers, carpenters etc are employed
by this department.
Then there is the Security department which provides security
to the guest and their belongings and employs security Officers/ guards
for this purpose. Retires Army personnel are preferred by this department.
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