Shradha HRD

Akash Tower, A-89, Raja Dhir Sain Marg, (Opp. Iskcon temple), East of Kailash , New Delhi - 110065
District: Delhi (Delhi)
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Courses Offered by Shradha HRD


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Shradha HRD is currently the preferred training partner for call centers, software giants and manufacturing companies and also the foremost and largest Linguistics training institute in India in the past two years.

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Phone	011-26433628

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View All Courses Conducted by Shradha HRD

Course(s) Offered by Shradha HRD in Diploma Programmes

Diploma in Customer Relationship Management

1 .	Diploma in Customer Relationship Management
	Eligibility 10+2
	Duration 1year full time
	Medium of Instruction English
	Other Details Courses Offered :- Importance of the Customer- Internal & External Profile of a Modern Customer , Types of Customers Factors Affecting Customer Behavior Customer Perception, Customer Attitude Communication Barriers, Active Listening Questioning- Barriers/Forms/Techniques Attributes of Good Customer Service Customer Handling Attitude Customer Satisfaction & Loyalty