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Indian Institute of Quality Management

Director (Sti) Etdc Campus,Malviya Industrial Area , Jaipur - 302017
District: Jaipur (Rajasthan)
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Courses Offered by Indian Institute of Quality Management

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0141-2751506, 2751884
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View All Courses Conducted by Indian Institute of Quality Management
 Course(s) Offered by Indian Institute of Quality Management  in Certificate Programmes
Certificate in Customer Relationship Management
1 .
 
Eligibility
Junior and middle level executives responsible for marketing and working in service or manufacturing organizations.
 
Duration
3days
 
Medium of Instruction
English
 
Other Details
The course imparts training on introductory aspects of Customer Relationship management.

Syllabus

What is CRM

Identifying the customer groups

Method of listening to the customers

Complaints management and RTI Act

Designing Customer Satisfaction Surveys

CRM strategy