Tuesday, June 25, 2019
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Shradha HRD

Akash Tower, A-89, Raja Dhir Sain Marg, (Opp. Iskcon temple), East of Kailash , New Delhi - 110065
District: Delhi (Delhi)
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Courses Offered by Shradha HRD

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Shradha HRD is currently the preferred training partner for call centers, software giants and manufacturing companies and also the foremost and largest Linguistics training institute in India in the past two years.

 
 
CONTACT
 
Phone
011-26433628
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View All Courses Conducted by Shradha HRD
 Course(s) Offered by Shradha HRD  in Management
Diploma in Customer Relationship Management
1 .
 
Eligibility
10+2
 
Duration
1year full time
 
Medium of Instruction
English
 
Other Details
Courses Offered :-
Importance of the Customer- Internal & External
Profile of a Modern Customer , Types of Customers
Factors Affecting Customer Behavior
Customer Perception, Customer Attitude
Communication Barriers, Active Listening
Questioning- Barriers/Forms/Techniques
Attributes of Good Customer Service
Customer Handling Attitude
Customer Satisfaction & Loyalty