Indian Institute of Quality Management

Director (Sti) Etdc Campus,Malviya Industrial Area , Jaipur - 302017
District: Jaipur (Rajasthan)
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Courses Offered by Indian Institute of Quality Management


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Phone	0141-2751506, 2751884

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Course(s) Offered by Indian Institute of Quality Management

Certificate in Customer Relationship Management | DOEACC A Level Course | DOEACC B Level Course | DOEACC O Level Course | M.S. Quality Management

1 .	Certificate in Customer Relationship Management
	Eligibility Junior and middle level executives responsible for marketing and working in service or manufacturing organizations.
	Duration 3days
	Medium of Instruction English
	Other Details The course imparts training on introductory aspects of Customer Relationship management. Syllabus What is CRM Identifying the customer groups Method of listening to the customers Complaints management and RTI Act Designing Customer Satisfaction Surveys CRM strategy

2 .	DOEACC A Level Course
	Eligibility Students from Institutes conducting accredited courses : Level 'O'/ Government recognised polytechnic engineering diploma after class 10. Followed in each case, by an accredited 'A' Level course (no concurrency). A Government recognised polytechnic engineering diploma after 10+2/ Graduate and an accredited 'A' Level course in each case (May be concurrent). This advanced diploma level (equivalent to PGDCA or PPDCA) will give proof of the candidate's skills as a programmer
	Duration 1 year

3 .	DOEACC B Level Course
	Eligibility Students from Institutes conducting accredited courses : Level 'A'/ Government recognised PPDCA/ Government recognised PGDCA/ Government recognised polytechnic engineering diploma/ Graduate, followed in each case, by an accredited 'B' Level course (First two semesters are exempted for those who pass 'A' Level in full. Candidates having Government recognised PPDCA/ Government recognised PGDCA will also be eligible for exemption of some subjects depending on the courses they had undergone, on a case by case basis).
	Duration 3 years

4 .	DOEACC O Level Course
	Eligibility Students from Institutes conducting accredited courses : 10+2 or ITI Certificate (One Year) after class 10 followed in each case, by an accredited 'O' Level course.
	Duration 1 year

5 .	M.S. Quality Management (Correspondence)
	Eligibility B.E. / B. Tech or M Sc. in any fundamental science with working experience.
	Duration 2years
	Medium of Instruction English
	Other Details The course covers the following topics TQM core concepts, Quality management System, Statistical Process control, Human Resource management, TQM Tools and Technology, Quality Through Measurement, Environmental management System, Technical Communication, Marketing, Project management, Strategic management and Business Policies, Management information system