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Indian Institute of Quality Management

Director (Sti) Etdc Campus,Malviya Industrial Area , Jaipur - 302017
District: Jaipur (Rajasthan)
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Courses Offered by Indian Institute of Quality Management

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CONTACT
 
Phone
0141-2751506, 2751884
Mobile
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 Course(s) Offered by Indian Institute of Quality Management  
Certificate in Customer Relationship Management | DOEACC A Level Course | DOEACC B Level Course | DOEACC O Level Course | M.S. Quality Management
1 .
 
Eligibility
Junior and middle level executives responsible for marketing and working in service or manufacturing organizations.
 
Duration
3days
 
Medium of Instruction
English
 
Other Details
The course imparts training on introductory aspects of Customer Relationship management.

Syllabus

What is CRM

Identifying the customer groups

Method of listening to the customers

Complaints management and RTI Act

Designing Customer Satisfaction Surveys

CRM strategy


2 .
 
Eligibility
Students from Institutes conducting accredited courses : Level 'O'/ Government recognised polytechnic engineering diploma after class 10. Followed in each case, by an accredited 'A' Level course (no concurrency). A Government recognised polytechnic engineering diploma after 10+2/ Graduate and an accredited 'A' Level course in each case (May be concurrent). This advanced diploma level (equivalent to PGDCA or PPDCA) will give proof of the candidate's skills as a programmer
 
Duration
1 year
3 .
 
Eligibility
Students from Institutes conducting accredited courses : Level 'A'/ Government recognised PPDCA/ Government recognised PGDCA/ Government recognised polytechnic engineering diploma/ Graduate, followed in each case, by an accredited 'B' Level course (First two semesters are exempted for those who pass 'A' Level in full. Candidates having Government recognised PPDCA/ Government recognised PGDCA will also be eligible for exemption of some subjects depending on the courses they had undergone, on a case by case basis).
 
Duration
3 years
4 .
 
Eligibility
Students from Institutes conducting accredited courses : 10+2 or ITI Certificate (One Year) after class 10 followed in each case, by an accredited 'O' Level course.
 
Duration
1 year
5 .
M.S. Quality Management (Correspondence)
 
Eligibility
B.E. / B. Tech or M Sc. in any fundamental science with working experience.
 
Duration
2years
 
Medium of Instruction
English
 
Other Details
The course covers the following topics TQM core concepts, Quality management System, Statistical Process control, Human Resource management, TQM Tools and Technology, Quality Through Measurement, Environmental management System, Technical Communication, Marketing, Project management, Strategic management and Business Policies, Management information system