Indian Institute of Quality Management

Director (Sti) Etdc Campus,Malviya Industrial Area , Jaipur - 302017
District: Jaipur (Rajasthan)
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Courses Offered by Indian Institute of Quality Management


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Course(s) Offered by Indian Institute of Quality Management in Certificate Programmes

Certificate in Customer Relationship Management

1 .	Certificate in Customer Relationship Management
	Eligibility Junior and middle level executives responsible for marketing and working in service or manufacturing organizations.
	Duration 3days
	Medium of Instruction English
	Other Details The course imparts training on introductory aspects of Customer Relationship management. Syllabus What is CRM Identifying the customer groups Method of listening to the customers Complaints management and RTI Act Designing Customer Satisfaction Surveys CRM strategy